Privacy Policy – FlowTopic

Effective Date: November 29, 2024

At FlowTopic, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, use our services, and engage with our products. We are committed to safeguarding your privacy and ensuring a safe and secure shopping experience.

By using our website and services, you agree to the terms of this Privacy Policy. Please take a moment to review the details below to understand how we handle your data.

1. Information We Collect

We collect information in various ways, including when you visit our website, make a purchase, sign up for our newsletter, or interact with our services. The types of personal information we collect include:

a) Personal Information

When you place an order or create an account, we may collect the following personal information:

  • Name: First and last name
  • Email Address: To communicate about your orders and promotions
  • Phone Number: For order updates and customer service communication
  • Billing Address: For processing payments and shipping your products
  • Shipping Address: To ensure timely delivery of your products
  • Payment Information: Credit card details, PayPal account, or other payment methods used for transactions

b) Usage Data

We also collect data about how you interact with our website. This may include:

  • IP Address: To identify your device and help with the performance of the website
  • Browser Type and Version: To improve compatibility with your browser
  • Device Information: Information related to your device’s hardware and software
  • Pages Visited: Data regarding which pages you visit, how often, and for how long
  • Time Spent on Website: To understand engagement levels

c) Cookies and Tracking Technologies

We use cookies and similar technologies to track and improve your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic
  • Offer personalized content and ads You can manage or disable cookies in your browser settings, but doing so may impact your user experience.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Fulfillment: To process and ship your orders, and to send you updates regarding your purchase status.
  • Customer Service: To respond to inquiries, resolve issues, and offer assistance as needed.
  • Marketing and Promotions: To send you newsletters, special offers, and other promotional content that may interest you (you can opt-out at any time).
  • Website Improvement: To enhance our website’s functionality, usability, and content based on user behavior and feedback.
  • Security: To monitor for fraudulent activity and protect your account and information from unauthorized access.

We will never use or share your personal information for purposes unrelated to those listed above, unless required by law or with your explicit consent.

3. How We Protect Your Information

We take the security of your personal information seriously and use a variety of measures to protect it:

  • Encryption: All sensitive data, such as payment information, is encrypted using Secure Sockets Layer (SSL) technology to ensure your information is securely transmitted.
  • Firewalls and Secure Servers: We use secure servers to protect your information from unauthorized access and to prevent data breaches.
  • Data Retention: We only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once the data is no longer needed, it will be securely deleted or anonymized.

While we take extensive measures to protect your information, please note that no online system can guarantee 100% security. By using our website, you acknowledge this inherent risk.

4. Sharing Your Information

FlowTopic does not sell, trade, or rent your personal information to third parties. However, we may share your data in the following limited circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us with services such as payment processing, shipping, and email marketing. These third parties are bound by confidentiality agreements and are not permitted to use your information for any other purposes.
  • Legal Compliance: We may disclose your personal information if required to do so by law or in response to a valid request from public authorities (e.g., a court order or government investigation).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

We ensure that any third parties with whom we share data maintain strict privacy standards and use your information solely for the purpose of providing their services.

5. Your Rights and Choices

You have certain rights regarding the personal information we hold about you:

  • Access: You can request to access the personal data we have collected about you at any time.
  • Correction: If any of your personal information is incorrect or outdated, you have the right to request updates or corrections.
  • Deletion: You may request that we delete your personal data, subject to certain legal restrictions.
  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly.

To exercise any of these rights, please contact us at info@flowtopic.click.

6. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or affiliate sites. Please note that this Privacy Policy applies only to FlowTopic and does not cover third-party sites. We recommend reviewing the privacy policies of any third-party websites you visit.

7. Children’s Privacy

FlowTopic’s services are intended for users who are at least 18 years old. We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Effective Date” at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you continue to use our website or services after changes to the Privacy Policy have been made, you agree to the updated terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights regarding your personal data, please contact us at:

  • Email: info@flowtopic.click
  • Phone: 307-621-0431
  • Address: 4599 Thorn Street, Garden Grove, California, United States