Refund and Returns Policy – FlowTopic

Effective Date: November 29, 2024

At FlowTopic, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with the product you’ve received, we have a simple and transparent refund and returns policy to make your shopping experience worry-free.

Please take a moment to review our detailed policy below. By purchasing from FlowTopic, you agree to the terms outlined in this Refund and Returns Policy.

1. Eligibility for Returns

To qualify for a return or exchange, the following conditions must be met:

  • Return Window: You can return items within 30 days from the date of delivery.
  • Condition of Product: The product must be in its original, unused condition. This means that the item should be undamaged, with no signs of wear, and in its original packaging (including all accessories, manuals, and tags).
  • Non-Returnable Items: Some products may not be eligible for return. These include:
    • Opened, used, or damaged headphones
    • Gift cards or digital products
    • Items purchased with promotional discounts or on sale (unless otherwise specified)

If the product is defective or damaged upon receipt, please contact us immediately so we can resolve the issue.

2. How to Return an Item

Returning an item is easy! Just follow these steps:

Step 1: Contact Our Support Team

Before sending your item back, please reach out to our customer service team at info@flowtopic.click or call us at 307-621-0431 to initiate your return. You will need to provide:

  • Your order number
  • The reason for the return (e.g., defective, not as expected, etc.)
  • Photos of the item (if it is damaged or defective)

Step 2: Receive Return Instructions

Once your return is approved, we will provide you with a Return Authorization (RA) number and instructions on how to send the item back to us. Please note that all returns must be shipped to the address provided by our support team.

Step 3: Pack and Ship the Item

Please ensure the item is securely packed in its original packaging to prevent damage during transit. Attach the RA number and any documentation provided by our support team. Return shipping costs are the responsibility of the customer unless the product is defective or damaged.

Step 4: Confirmation and Refund Processing

Once we receive your return and verify its condition, we will process your refund. You will receive a confirmation email, and your refund will be issued to your original payment method. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

3. Refunds

We want to ensure you’re fully satisfied with your purchase, but if you’re not, we offer a refund for eligible returns.

  • Refund Method: Refunds will be processed to the same payment method used for the original purchase (credit card, PayPal, etc.).
  • Refund Timeframe: Please allow up to 10 business days for the refund to appear on your statement. Processing times may vary based on the payment method and financial institutions.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item, defective product).
  • Partial Refunds: In some cases, if the item is not returned in its original condition, a partial refund may be issued based on the product’s condition.

4. Exchanges

If you’d like to exchange your item for another model or size, please contact our customer service team to discuss the process. Exchanges are subject to product availability and must comply with our return requirements. In some cases, you may be asked to return the original item and place a new order for the desired product.

5. Damaged or Defective Products

If you receive a damaged or defective item, please follow these steps:

  • Contact us immediately within 7 days of receiving your order with a detailed description of the issue.
  • Provide photos of the damaged or defective product so we can quickly assess the issue.
  • Return or replacement: If the product is deemed defective or damaged, we will cover the return shipping costs and offer either a replacement or a full refund.

6. Late or Missing Refunds

If you haven’t received your refund yet, please consider the following:

  • Check your bank account: It may take some time for your bank or credit card company to process the refund.
  • Contact your payment provider: Refunds are usually processed within 5-10 business days, but the processing times may vary by provider.
  • Contact us: If after these steps you still haven’t received your refund, please contact us at info@flowtopic.click, and we will investigate further.

7. Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items or clearance products cannot be returned or refunded unless they are defective.

8. Return Shipping Costs

  • Customer Responsibility: The customer is responsible for return shipping costs unless the return is due to a defect or our error.
  • Return Shipping Costs for Defective Items: If the item is defective, damaged, or incorrect, we will cover the return shipping costs. Please contact us for a prepaid return shipping label.

9. International Returns

We currently offer international shipping for our products. If you are returning an international order, please note:

  • Return Shipping Costs: Customers are responsible for the return shipping costs.
  • Customs and Duties: Any customs fees, taxes, or import duties incurred during the return process are the responsibility of the customer.

10. Non-Returnable Items

Some items are non-returnable, and these include:

  • Gift Cards: Due to the nature of gift cards, they are non-refundable.
  • Digital Products: Digital downloads, codes, or other non-physical items cannot be returned once opened or downloaded.
  • Opened/Used Items: Any headphones that have been used or opened will not be accepted for a return unless defective.

11. Cancellation Policy

If you wish to cancel an order, please contact us immediately after placing the order. Once an order has been processed and shipped, we are unable to cancel it. In that case, you would need to follow the return process once the item is delivered.

12. Contact Us

If you have any questions about our refund and returns policy, or if you need assistance with a return or exchange, please feel free to reach out to our customer service team:

  • Email: info@flowtopic.click
  • Phone: 307-621-0431
  • Address: 4599 Thorn Street, Garden Grove, California, United States