Sales Policy – FlowTopic

Effective Date: November 29, 2024

At FlowTopic, we strive to provide an exceptional shopping experience by offering high-quality products, excellent customer service, and clear, transparent policies. Our Sales Policy outlines the terms and conditions under which we sell our products to ensure that our customers have a smooth and secure buying process.

By purchasing from FlowTopic, you agree to the terms and conditions of this Sales Policy. Please take a moment to review the policy before making a purchase.

1. Product Information and Availability

FlowTopic offers a wide range of headphones, including the latest in wireless, noise-canceling, and gaming technology. We make every effort to provide accurate and up-to-date information about the products we sell. However, there may be occasional discrepancies between the product descriptions and the actual product due to manufacturing changes, website updates, or errors.

  • Product Availability: We cannot guarantee the availability of all products at all times. If a product is out of stock after your purchase, we will notify you as soon as possible and either offer a replacement or provide a full refund.
  • Product Descriptions: We strive to provide detailed and accurate descriptions, including specifications, features, and pricing. However, FlowTopic is not responsible for errors or omissions in product descriptions.

2. Pricing

  • Product Prices: Prices listed on our website are in US dollars (USD), and all applicable taxes and shipping costs will be added during checkout.
  • Promotions and Discounts: We may offer discounts, promotions, or special deals from time to time. These promotions may be subject to specific terms and conditions, including expiration dates and eligibility requirements.
    • Coupon Codes: If you have a valid coupon code, you can apply it at checkout to receive the discount. Please note that coupon codes cannot be combined with other offers unless explicitly stated.
  • Price Changes: Prices on our website are subject to change at any time. If you purchase a product before a price change, you will be charged the price at the time of your purchase. FlowTopic is not responsible for any price discrepancies due to promotions, clearance sales, or other adjustments.

3. Order Confirmation and Processing

  • Order Confirmation: After you place an order, you will receive an email confirming the details of your purchase, including the products, shipping address, and payment information. Please review this confirmation to ensure all details are correct.
  • Payment Authorization: Your payment will be authorized and processed at the time of purchase. If your payment is declined or there are issues with the transaction, we will notify you and request an alternative payment method.
  • Order Processing: We strive to process and ship all orders as quickly as possible. Orders are typically processed within 1-2 business days, but please note that during peak periods (such as holidays or sales events), processing times may be slightly longer.
  • Order Changes: Once an order is confirmed and processing has started, changes or cancellations may not be possible. If you need to modify or cancel your order, please contact us immediately at info@flowtopic.click.

4. Shipping and Delivery

FlowTopic ships to locations within the United States and internationally. We aim to provide fast and reliable shipping for all our customers.

  • Shipping Methods: We offer a variety of shipping options depending on your location. Available shipping methods will be presented during checkout, with the option to choose based on your preferences and budget.
  • Shipping Costs: Shipping costs will be calculated at checkout based on your delivery address, the size of your order, and the selected shipping method. FlowTopic often offers free shipping on select orders or during promotional periods, which will be clearly stated on the website.
  • Order Tracking: Once your order is shipped, you will receive an email with tracking information, so you can follow your package’s journey until it arrives at your doorstep.
  • Delivery Times: Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times are provided during checkout. Please note that these times are estimates, and delays may occur due to factors outside our control (e.g., carrier delays, weather events).

5. Sales Tax

Sales tax is calculated based on the shipping address and applicable tax laws. FlowTopic collects sales tax on orders shipped to customers in states where tax laws require it. The sales tax amount will be added to your total during checkout, based on the shipping destination.

6. Order Cancellations

  • Cancellation Requests: We process orders quickly, so it may not be possible to cancel an order once it has been submitted. If you need to cancel your order, please contact us immediately at info@flowtopic.click or call 307-621-0431. If the order has not yet been processed or shipped, we will try to accommodate your request.
  • Cancellation After Shipping: Once an order has shipped, we cannot cancel the order. You will need to return the item through our Returns and Refunds Policy if you no longer want it.

7. Returns and Exchanges

FlowTopic offers a 30-day return policy for eligible items. If you are not satisfied with your purchase, you may return the product within 30 days from the delivery date. The product must be in its original, unused condition, including all packaging and accessories.

Please refer to our Returns and Refunds Policy for full details on how to return an item, the return process, and any exclusions. We recommend contacting us before initiating a return to ensure a smooth process.

8. Customer Service and Support

Our customer service team is here to help you with any questions, concerns, or issues related to your purchase. Whether you need assistance with product selection, shipping inquiries, or technical support, we are ready to assist you.

You can reach our support team via:

  • Email: info@flowtopic.click
  • Phone: 307-621-0431
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time)

We aim to respond to all inquiries within 1-2 business days.

9. Limitation of Liability

FlowTopic is not liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products. While we make every effort to ensure the accuracy of product descriptions, availability, and pricing, we do not guarantee that the information provided is error-free. In the event of an error, we will correct the information and may contact you regarding order adjustments.

10. Privacy and Data Security

At FlowTopic, we take the privacy and security of your personal data seriously. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information during the purchase process.

11. Sales Terms Acceptance

By placing an order with FlowTopic, you confirm that you have read, understood, and agree to abide by the terms outlined in this Sales Policy, along with our Refund and Returns Policy and Privacy Policy.

12. Changes to This Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for updates.

13. Contact Us

If you have any questions about this Sales Policy, your order, or any other aspect of your shopping experience, please don’t hesitate to contact us:

  • Email: info@flowtopic.click
  • Phone: 307-621-0431
  • Address: 4599 Thorn Street, Garden Grove, California, United States